age44's Privacy Policy
Your personal information is completely safe with us. This policy covers everything about how age44 collects data, how it is used, and how it is kept secure.
This Privacy Policy ("Policy") applies to all users of the age44 platform's services. By using our site, you are considered to have agreed to this Policy. If you disagree with any part of this Policy, please refrain from using our services.
What Information We Collect
We may collect various types of information when you create an account on the age44 platform, use betting and gaming services, and contact customer support. A detailed breakdown of the information collected is provided below.
Identity Information
Full name, date of birth, national ID or passport number, photo, and other identity-related information provided at the time of account creation.
Contact Information
Email address, mobile number, and home address, collected for account verification and communication purposes.
Financial Information
Payment method details (bKash, Nagad, Rocket, Upay), transaction history, and deposit and withdrawal records.
Technical Information
IP address, browser type, device information, operating system, cookie data, and log files.
Usage Information
Information about gaming activity, betting history, site browsing patterns, preferred games, and session duration.
Communication History
Live chat records, email conversations, and history of interactions with customer service.
How We Use Your Information
age44 uses collected information only for the purposes listed below. Under no circumstances do we use your information for any other purpose or in an unauthorised manner.
- For creating, verifying, and managing accounts — and to complete the KYC (Know Your Customer) process.
- To process all financial transactions including deposits, withdrawals, and bonuses.
- To provide cricket betting, slots, circle, monster mine, and other gaming services.
- To provide 24/7 customer support in Bengali and to resolve complaints.
- To prevent fraud, comply with anti-money laundering (AML) rules, and maintain security.
- To implement responsible gaming policies and monitor problematic gaming behaviour.
- To deliver relevant bonus offers, promotions, and personalised services.
- To improve site functionality, resolve technical issues, and enhance the user experience.
- To fulfil legal obligations and respond to requests from regulatory authorities.
Cookies and Tracking Technologies
The age44 website uses cookies and similar technologies to operate smoothly and improve your experience. Cookies are small data files stored in your browser.
Essential Cookies
These cookies are essential for the site to operate. They are used to maintain login sessions, ensure security, and support basic functionality. You cannot disable these cookies.
Analytics Cookies
These cookies are used to analyse site usage and improve service quality. They do not identify you personally but provide statistical information.
Preference Cookies
These cookies remember your language preference, display settings, and other personalised choices, so you do not need to reconfigure settings each time you log in.
Security Cookies
These cookies are used to protect account security, prevent CSRF attacks, and detect suspicious activity.
You can manage cookies through your browser settings. However, disabling essential cookies may affect some important site functionality.
Sharing Information with Third Parties
age44 does not sell or rent your personal information to third parties. However, certain information may be shared in the following situations:
- Payment Processors: Payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfer services will receive the information necessary to complete transactions.
- Technology Partners: Software providers such as game developers and cloud service providers will receive only the minimum information necessary to deliver their services.
- Legal Authorities: Information may be provided to government or regulatory bodies in accordance with a valid legal order or court directive.
- Fraud Prevention: Necessary information may be shared with anti-money laundering (AML) and fraud prevention organisations.
- Business Transfers: In the event of a company merger, acquisition, or restructuring, you will be notified in advance.
When sharing information with third parties, we ensure that they also maintain appropriate data protection measures.
Security Measures for Your Information
age44 follows industry-leading security practices to keep your personal information safe. Our security framework consists of the following components:
SSL Encryption
All data transfers are protected with 256-bit SSL encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems are active at all times.
Access Controls
Strict access control policies — only authorised staff can view relevant information.
Regular Audits
The system is kept up to date through regular security audits and vulnerability assessments.
Despite our efforts to protect your data, it is not possible to guarantee that data transmission over the internet is completely secure. We therefore ask you to use a strong password, not share your account details with anyone, and exercise caution when using public Wi-Fi networks.
Your Rights and Controls
As a user of age44, you have the following rights over your own personal information. Contact our support team to exercise these rights.
- Right to Access: You can request a copy of the personal information stored in your account at any time.
- Right to Correction: If any of your information is incorrect or outdated, you can request that it be corrected or updated.
- Right to Deletion: You can request that your account and associated information be deleted, although some information may need to be retained due to legal obligations.
- Right to Restrict Processing: In certain circumstances, you can request that the processing of your information be restricted.
- Right to Data Portability: You can request your information in a structured, machine-readable format.
- Right to Object: You can object to the processing of your information for specific reasons, particularly where it is used for marketing purposes.
After receiving a request to exercise the above rights, we aim to respond within a reasonable time. Complex or multiple requests may take longer, and in such cases we will notify you.
Data Retention and Storage Period
age44 retains your information only for as long as necessary. The retention period depends on the following factors:
- Active Accounts: All necessary information will be retained for as long as the account remains active.
- Closed Accounts: Even after an account is closed, certain information (transaction records, KYC data) will be retained for a minimum of 5 years in accordance with legal obligations.
- Technical Logs: IP logs and session data are generally retained for up to 90 days.
- Customer Service Records: Chat and email conversations may be retained for up to 2 years after an account is closed.
Important Note
In the event of legal disputes, investigations, or regulatory requirements, the standard retention period may be extended. Where possible, you will be notified in such situations.
Protection of Minors
age44 strictly provides services only to those aged 21 and above. Collecting or processing information from minors is entirely against our policy.
- Age verification is mandatory during account registration.
- If we become aware that information from a minor has been collected, it will be deleted immediately.
- The associated account will be closed immediately and any deposited funds will be returned.
- If a parent or guardian suspects their child is using this site, please contact us immediately.
Changes to the Privacy Policy
age44 may update this Privacy Policy from time to time. If changes are made, you will be informed in the following ways:
- The "Last Updated" date at the top of this page will be changed.
- For significant changes, a notification may be sent to your registered email address.
- For major changes, a notice may be displayed on the site's homepage or login page.
- Continued use of the site after changes are made will be considered acceptance of the new policy.
We recommend that you review this policy regularly. If you have any questions about changes, please contact our support team.
Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please reach out to us through the channels below. Our team is always ready to assist you in Bengali.
Related Policies
Read our other policies that relate to your experience using our services: